These Terms and Conditions (“Terms”) govern the use of services available on or through the website or application of My Helfer (“Platform”). By accessing or using the Platform, you agree to comply with these Terms.
My Helfer provides an online platform that allows customers to book a variety of home services including but not limited to:
Appliance repair (AC, refrigerator, washing machine, etc.)
Plumbing services
Electrical services
Home cleaning services
Beauty and salon services
Home maintenance services
Installation services
Other household or professional services
The Platform connects customers with independent service professionals who perform the requested services at the customer’s location.
Service professionals available through the Platform are independent individuals or businesses. They are not employees, agents, or partners of My Helfer.
My Helfer only acts as a platform that connects customers with service professionals.
To use the Platform, users may need to create an account by providing accurate information such as name, phone number, and address.
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
Customers can book services through the Platform by selecting the service category and preferred time slot.
Once a booking is confirmed, a service professional will be assigned based on availability.
Service charges may vary depending on:
Type of service
Service complexity
Required materials or spare parts
Service location
Payments may be made through online payment methods, UPI, cards, digital wallets, or cash. My Helfer may charge a platform or convenience fee for facilitating bookings.
Customers may cancel bookings before the service professional arrives. Cancellation charges may apply if the professional has already been assigned or dispatched.
Customers agree to:
Provide accurate information and service address
Provide a safe and suitable environment for service professionals
Treat service professionals respectfully
Failure to follow these responsibilities may result in cancellation of services or suspension of the user account.
Customers may provide ratings and reviews after service completion. These reviews help improve service quality.
My Helfer reserves the right to remove misleading, abusive, or inappropriate reviews.
My Helfer acts only as a platform connecting customers with independent service professionals.
My Helfer shall not be responsible for:
The quality or outcome of services performed by professionals
Pre-existing issues related to appliances or property
Damage resulting from misuse after service completion
Delays due to external factors beyond our control
Customer information such as name, contact details, and address may be collected for booking services and improving the Platform.
Personal information will be handled in accordance with our Privacy Policy.
My Helfer reserves the right to suspend or terminate accounts that violate these Terms, misuse the Platform, or engage in fraudulent or abusive activities.
These Terms may be updated from time to time. Continued use of the Platform indicates acceptance of the updated Terms.
These Terms shall be governed by the laws of India. Any disputes arising from the use of the Platform shall be subject to the jurisdiction of courts in delhi.
Company Name: My Helfer
Email: myhelfer1@gmail.com
