Welcome to My Helfer. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, or services (collectively referred to as the “Platform”).
By using the Platform or booking services through My Helfer, you agree to the collection and use of information in accordance with this Privacy Policy.
My Helfer is a platform that connects customers with independent service professionals who provide home services such as appliance repair, cleaning, plumbing, electrical work, beauty services, and other home maintenance services.
We may collect different types of information from users including:
Name
Phone number
Email address
Home or service address
Username or profile information
Booking history
Service preferences
IP address
Device type
Browser type
App usage data
Transaction details
Payment method (UPI, card, wallet etc.)
We do not store full card details. Payments are processed through secure third-party payment providers.
We use your information for the following purposes:
To create and manage your account
To process service bookings
To connect you with service professionals
To process payments
To improve our platform and services
To communicate updates, offers, and service information
To ensure platform security and prevent fraud
We may share your information with:
Service professionals to complete your requested service
Payment service providers for processing payments
Technology and analytics partners that help operate our platform
Legal authorities if required by law
We do not sell or rent your personal information to third parties.
Our website and app may use cookies and similar technologies to:
Improve user experience
Understand website traffic
Remember user preferences
You may choose to disable cookies through your browser settings.
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no method of internet transmission is completely secure.
We retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your account
Opt out of marketing communications
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
My Helfer may update this Privacy Policy from time to time. Updated versions will be posted on our website.
Continued use of the Platform after updates means you accept the revised policy.
If you have any questions regarding this Privacy Policy, please contact us:
Company Name: My Helfer
Email: myhelfer1@gmail.com
City: Indore, Madhya Pradesh, India
